FAQ¶
Audience: Users · Version 0.3 (draft) · Updated 2026-09-05
Quick answers to common questions, with links to the full explanation.
Why is a value blank or "Not reported"? It can reflect missing disclosure, pending mapping or computation, an industry rule, or an error. Read the available explanation and source. A blank is not zero and is not, by itself, proof that the issuer omitted the line item. See Why is a value blank?.
How fresh is the data? Data comes from publicly available filings and processing takes time, so values can lag the latest quarter — sometimes by one to two quarters. CW always labels the period shown. See Data & Methodology.
Is this investment advice? No. CW presents public data only and gives no recommendations. The AI Agent will decline requests for buy/sell advice or price targets.
Why am I being asked to sign up after browsing a few pages? Without an account you get a limited number of free page views each month (about 15). A banner shows how many you have left, and at the limit you'll see a signup page. A free account removes the page limit — no card required. The counter resets at the start of each month.
Why don't I see the AI Agent button? It appears when you're signed in and chat is enabled. Email verification is required to generate answers. If you still do not see it, chat may be disabled at the moment.
Why did the AI say I hit a limit? There's a per-hour message cap and a monthly plan quota (Free: 30 messages/month; Analyst: 3,000). Hourly limits clear on their own; monthly quotas reset at the start of each month. See Limits & quotas.
Can the AI make up numbers? Yes. The assistant is instructed to use CW's data tools, but AI can still misstate a value, unit, period or conclusion. Check the linked data and source filing, and report problems through Feedback.
Why do the peers look odd for my company? Peer selection is currently sector-based and acknowledged as a first pass. When the sector is missing, the fallback set is flagged low quality. You can ask the AI Agent to compare against specific tickers instead. See How peers are chosen.
Two companies show different "latest" quarters in a comparison. Bug? No — companies file on different schedules and have different fiscal year-ends. CW labels each company's period rather than pretending they align.
Why is EBITDA (or an EBITDA ratio) missing? EBITDA is computed from disclosed inputs (with fallbacks). When a filer doesn't disclose the inputs, EBITDA and its ratios stay blank rather than being guessed.
Where did my generated report go? My reports. Generation starts after you choose Generate and runs while the request is processed; timing varies. A ready report is saved to your account. An error or interrupted request is not proof that generation will finish in the background.
Can I delete my chat history? Yes — open the chat history list in the AI drawer and use the delete control on any conversation. Admins can review chat logs for support and abuse prevention; see Privacy.
I saw a brief "maintenance" banner / a 503 error. A 503 can indicate planned maintenance, unavailable capacity or a service problem. Read the message, retry later, and report persistent failures. The status alone does not establish that a data sync is running.
I lost access to my authenticator app. Use one of your 2FA recovery codes at sign-in. If those are gone too, contact an administrator.
Something is wrong / missing — where do I report it?
The feedback form at /feedback. Include the company ticker and the page.